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We are always being asked questions about this exciting new technology and how it can provide an incredible business communication system while reducing phone costs by up to 60%.

Here are some answers to the most commonly asked questions. Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please consult our Contact page.

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Yes.  As opposed to a traditional fax machine, Public Telephone Company of America Fax lets you block junk faxes as easily as you block junk email.  You’ll save time and money on printing costs

No long-term commitment is required.  You can pay as you go (month-to-month) and cancel at any time.  Any devices purchased need to be returned in usable condition for a refund within 90 days of the purchase date.

We offer business IP Phones and devices at competitive prices so you don’t have to break the bank to get your complete business phone system.

No. There are no setup or activation fees.

Public Telephone Company of America offers simple, all-inclusive pricing with a predictable low monthly cost.  All our plans include everything you need for your business, including a cloud-based business phone system, phone and fax service with unlimited calling and faxing anywhere in the US & Canada, integrated fax and advanced call management with voicemail, auto-receptionist, call forwarding and more.

Contact us for a quote.

Presence enables you to detect the phone status of your colleagues and display on your desk phones.  Whether using your desk phone, smartphone or soft phone, you can now share your presence status – available, busy or on hold – with your admins or colleagues.

Our philosophy is to keep it simple for business owners.  We know that purchasing a phone system can be a complex and cost process.  We include all the rich functionality and business features in one low monthly cost so you don’t have to pay per feature per user, which results in much higher costs.  Also, many of our customers appreciate that they don’t have to choose only certain features or make trade offs.  With Public Telephone Company of America, you get all the business phone and fax system so all the features are available when you need them.

To see a complete list of all our features, go here.

Because our system is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes.  Use your mobile phone as one of your forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your cell phone and even show your business number (RingOut, RC Office iPhone app). Even your faxes can be accessed from your email or browser on your cell phone.

There is no PBX hardware to install or technical contractors needed for an onsite setup to start using your phone system.  Once you’ve purchased a Public Telephone Company of America system, it’s instantly activated so you can immediately receive calls and customize your auto-receptionist, answering rules and virtual extensions from your online account.  When your IP phones arrive, you simply plug them in and can begin making outbound calls.

We also have Account Specialists available 24/7 to help you setup your system and show you how easy it is to use the advanced call management features.

Yes.  We are one of the few companies that have software that can support the complex integration required for call centers.

What services does Public Telephone Company of America offer?

Our core services:

  1. Hosted PBX allows you to offer virtual PBX services to your customers.
  2. Hosted ITSP allows you to offer telephone service to residential and consumer markets.
  3. SIP Trunking allows you to offer long distance and international calling to businesses with either a legacy PBX or telephone system. It can also be utilized with newer IP PBX systems.
  4. Hybrid Solutions Mix and match your current phones with new VoIP units.

Yes, we are fully compliant with the Communications Assistance for Law Enforcement Act (CALEA) in the United States allowing equipment, services, and facilities to be modified to ensure they are able to function with authorized electronic surveillance.

In the corporate, enterprise, and government market place, traditional PBX telephone systems have dramatic costs associated with them, both in terms of operating and maintenance costs. Simple changes like adding, moving or changing an extension can have substantial costs involved with outsourced maintenance contracts. Hardware support contracts only add to the overall expense. Fast growing companies you can end up spending even more capital they need to expand and grow.

By using a hosted PBX, you can expand, restructure, and move locations at any time. Those that work from home, offices in different geographic locations, or even in other countries, all communicate and connect to the same servers at Public Telephone Company of America. You “plug or unplug” and move phones whenever you like. All you need is a high speed Broadband connection.

“Cloud-based” is a term that simply means that the core technology infrastructure and the network providing your business phone system functionality is located in our multiple secure data centers around the US, instead of residing in your personal servers (typically in your building). The functions and features are delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.

Learn more about the “Cloud” here.

Yes, all your current phone numbers can be transferred (ported) to your new Public Telephone Company of America VoIP communications system.

With a Public Telephone Company of America system, you can connect your office, remote and mobile employees, and field operations under one phone system, regardless of their location.

Unlike expensive, conventional phone systems, our communications systems are activated, setup and managed online. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or typical hardware headaches.

Learn more about our Mobile Office here.

Yes. On June 3rd 2005, the Federal Communications Commission (FCC) mandated that all Internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.

A vanity phone number is one that is easy for your customers to remember. So they’re great for companies who do business over the phone on a national level or those who spend a lot of money on display advertising, like a billboard. Relying on customers to remember the 10 digit number they just saw on a billboard as they pass on the highway is simply unrealistic. Expecting them to remember something like 1-800-Flowers as they drive by makes a lot more sense.

When the time comes, we can help you choose a vanity phone number. There is definitely an art to picking your vanity number.

No additional telephone lines, PBX hardware or installation is needed. Public Telephone Company of America systems will work with any high-speed, stable internet connects and requires a minimum of 64kbps of bandwidth per call. You will need a router that will make the internet connection available to your phones/devices. If you need a router, we will include that as part of our total system quote.

Yes. As a standard, when a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed by you anytime in the account.

Because the Public Telephone Company of America communications system is cloud-based, it’s not dependent on your power or internet connection to continue receiving calls or faxes. You can use your mobile phones, forwarding numbers so even if your office internet or power is lost, your calls can still be made and received from your cell phones. It can even be set up to show your business number on outgoing calls. We can set it up so that even your faxes can be accessed from your email or browser, all on your cell phones. So, in the event of loss of power or internet connection in your office, your business communications systems never stops working

Public Telephone Company of America delivers complete business functionality with a rich set of standard features for your office phone system. You’ll get everything you need in one complete package with one low price. The system included reliable phone and fax service with unlimited calling and faxing (US & Canada), HD video meetings and conferencing, multiple extensions, auto attendant, call forwarding, business SMS and more. When we meet with you, we will go over all our features to be sure you receive all those that will make your system and business operate flawlessly.

You can see a complete list of all our features here.

There really is no limit to the number of extensions you can have. We will setup your account with virtual extensions to connect in office and remote employees under one main number, regardless of what device they are using. The system will deliver business announcements and more. Each extension can be configured with a wide range of blocking, screening, fax and routing options. Once installed, it is easy for you to manage and modify these features anyway you like. Don’t worry, we will always be just a call away to help you.

Yes, but you will need an ATA. We’ll connect the ATA to your router and connect your analog phone to the ATA. This will allow the ATA to convert the digital phone line to analog so it works with your existing and new phones. However, keep in mind that your existing analog phones may not support many of the awesome features provided with your Public Telephone Company of America VoIP system.

Yes. Public Telephone Company of America offers cordless phones to provide your business with in-office mobility. If you want to use a different cordless telephone, like ones you already have, we will need to provide you an ATA. We’ll connect the ATA to your router and connect your cordless phone to the ATA. This will allow the ATA to convert the digital phone line to analog so it works with your existing phones. However, remember that many of the amazing features that come with the Public Telephone Company of America VoIP system may not work with your existing cordless phones.

ATA is an acronym for Analog Telephone Adapter. An ATA usually takes the form of a small box with a power adapter. It allows you to connect your traditional analog phones to the Internet and place Voice over Internet Protocol (VoIP) calls. But remember, that existing phones may not support many of the amazing features available with your Public Telephone Company of America VoIP system.

Yes, you can still use your fax machine to send faxes (all incoming faxes will be received by internet fax). During setup, we will connect your fax machines it to ATAs and connecting the ATAs to your router. You will need a Public Telephone Company of America dedicated line for the fax machine to replace the existing phone line, since you will no longer have your analog phone lines. We also recommend you consider purchasing a business e-fax system so that all your incoming and outgoing faxes are handled online. We’ll show you all the options available during our free analysis of your business needs.

Yes, we have a robust system that is both user controlled and user friendly. Public Telephone Company of America gives you the ability to create and generate reports of historical call activities, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day per user, times, etc.